Reference

Legal Terms That Govern Your Account

Every account on lottery1 operates under a clear legal framework — covering how your data is handled, what our obligations are, and what you can expect from us…

Account TermsData RightsJurisdiction PolicyCookie ConsentDispute Process
Explore the Lobby Read FAQ
lottery1 Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about our terms, a data request, or a compliance concern, our support team handles legal queries through three dedicated channels.

Email Support Send formal legal queries, data access requests or account-related compliance concerns to our legal inbox. We acknowledge every request within 24 hours and aim to resolve within five working days.
Live Chat For general questions about how a specific clause applies to your account, our live chat agents can clarify terms in real time. Available around the clock for account holders who need immediate context.
Help Centre Our help centre contains the current versions of all policy documents — terms of service, privacy notice and cookie policy — in one place so you can read or download them at any time.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We hold ourselves to a clear standard on every dimension of data and account security.

Data Collection

We collect only what is necessary to operate your account: name, contact details, payment method identifiers (UPI ID, Paytm number, PhonePe handle) and transaction history. No data is sold to third parties under any circumstance.

Cookie Policy

Cookies on lottery1.co fall into three categories — strictly necessary, analytics and preference. You can adjust analytics and preference cookies from the consent banner at any time without affecting your account access or session.

Account Security

Account credentials are stored using industry-standard hashing. We enforce two-factor authentication for withdrawals and flag login attempts from unrecognised devices, sending an alert to your registered contact before access proceeds.

Data Retention

Account data is retained for as long as your account is active and for a legally required period after closure — typically as mandated by applicable Indian financial record-keeping rules. After that window, data is securely deleted.

Your Access Rights

You have the right to request a copy of the personal data we hold on you, to ask for corrections, and to request deletion where no legal retention obligation applies. Submit any of these requests via our legal email channel.

Dispute Escalation

If you believe a term has been applied incorrectly to your account, you may escalate to our compliance team in writing. We document every escalation and respond with a formal written position within ten working days.

Frequently Asked Legal Questions

These are the questions we receive most often about our legal terms, data practices and account rights. If your question is not covered here, our support team can address it directly.

These terms apply to anyone who opens or uses an account on lottery1.co where access is permitted under local law. Eligibility is determined by the laws of your region, and we do not facilitate access where local legislation prohibits it.

Send a written request to our legal email address with your registered account details. We will compile and deliver your data within five working days. The data set includes your profile, transaction records and communication history.

Yes, you can request deletion of your personal data after closing your account. We will delete everything not subject to a legal retention obligation — such as financial records required under applicable Indian rules — and confirm when deletion is complete.

We record the transaction amount, timestamp, payment method type (UPI, Paytm or PhonePe) and a masked reference ID. We do not store full bank account numbers or wallet PINs — those remain with your payment provider at all times.

We notify active account holders by email and via an in-account message before any material change takes effect. The updated terms are published on this page with the effective date clearly noted at the top of the document.

After closure, we retain only what Indian financial record-keeping law requires — typically transaction data for a set statutory period. All other profile and preference data is permanently deleted once the retention window expires.

Submit your dispute in writing to our compliance team via the legal email channel. Include your account reference and the specific clause you believe was applied incorrectly. We will respond with a formal written position within ten working days.

Related Pages

lottery1 App lottery1 Login FAQ Sugar Rush